What are your store hours?

Online store works 24/7, orders are processed in 1-2 days. For any questions contact as info@mccube.xyz

What is your phone number?

Store doesn't have phone number, for contacting customers can text to info@mccube.xyz

Do you offer gift wrapping?

No, we dont have gift wrapping, cutomer recieve order in original package.

How long does international shipping take?

International shipping usually takes 7–15 business days (customs, holidays, and local delays may affect delivery times)

Do you offer express shipping?

Absolutely! At McCube, express shipping can be arranged upon request and for an additional fee. Just leave a note on order or text us info@mccube.xyz

How can I track my order?

After your order will be shipped you will receive notification on email with added tracking number.

What is your exchange policy?

At McCube, we want you to be thrilled with your magnetic building adventure! If product was damaged or other mistakes and you need to exchange a product, simply reach out to our customer service team within 14 days of your purchase, and we'll guide you through the process. Just make sure the items are in their original condition and packaging, and we'll help you find the perfect fit for your creative journey!

What if my item arrives damaged?

At McCube, we want you to be thrilled with your magnetic building adventure! If product was damaged, simply reach out to our customer service team within 14 days of your purchase, and we'll guide you through the process. Just make sure the items are in their original condition and packaging, and we'll help you find the perfect fit for your creative journey!

Do your products come with a warranty?

Absolutely! At McCube, we believe in the quality and durability of our magnetic cubes. Each product comes with a warranty that ensures your building adventures are worry-free. If you have any issues, just reach out to our customer service team, and we’ll be happy to help you continue your creative journey!

Do you offer wholesale pricing?

At McCube, we love to share the magic of creativity with everyone! While we currently do not offer wholesale pricing, we encourage you to reach out to our customer service team for any special requests or bulk order inquiries. We’re always excited to help you embark on your building adventures!

Do you accept custom orders?

McCube offers custom solutions tailored to your needs. For inquiries regarding custom orders, please contact us at info@mccube.xyz. We look forward to building with you!

Do you sell gift cards?

Absolutely! At McCube, gift cards are available on request, so please feel free to text us at info@mccube.xyz. It's a fantastic way to inspire creativity and imaginative play!

Do you have a loyalty or rewards program?

Yes! You can Become a McCube partner! We offer affiliate programm with a 10% commission fee for every sale made through your referral. Happy building and happy earning!"

How do I find my size?

McCube magnetic cubes are available in sets ranging from 32 to 554 pieces. Whether you're looking for a 32-piece expansion pack or an immersive 300-piece standalone set, we have the right size for every creator

Can I change or cancel my order after placing it?

If you need to change or cancel your order, just reach out to our customer service team as soon as possible. We’re here to help make your building adventure as smooth as can be! Keep in mind that once your order is shipped, we may not be able to make changes, but we’ll do our best to assist you.

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Shipping Policy

Processing Times

Orders are shipped from our warehouses in the United States, Europe Union, or China within 1–3 business days.
During busy sales periods, dispatch may take up to 5 business days.

Delivery Times

Average delivery takes 7–15 business days, depending on your location.
Customs, holidays, and local delays may affect delivery times.
All delivery times are estimates and begin once your order has been dispatched.

Lost, Damaged, or Stolen Packages

Netherblocks is not responsible for parcels that are lost, stolen, or damaged after they’ve been delivered to the shipping address you provided.
If your parcel goes missing, please contact the courier directly.
Only orders with Shipping Insurance selected at checkout are eligible for a free replacement if lost or stolen.

Shipping Notes

Please double-check your shipping, billing, and contact details before placing an order. We can’t change addresses once an order has been shipped.
Orders may arrive in more than one package.
International orders may face customs delays beyond our control.

Currency

All payments are processed in EUR (€).
Prices may be shown in your local currency for convenience, but exchange rates are live and may fluctuate.
Netherblocks is not responsible for changes in exchange rates applied by your bank or payment provider.

Pricing & Availability

Prices and stock availability can change at any time without notice.
If your order is canceled, the same item may no longer be available, or may be offered at a different price.

Order Review & Fraud Protection

Some orders may be held for review to confirm payment and details (e.g., phone number, billing info).
If this happens, we may contact you for verification before processing your order.
While under review, your account may be temporarily placed on hold.

Order Cancellations

We may cancel an order at our discretion.
If your order is canceled before you’re charged, you may see a temporary authorization on your account (this will disappear within a few days).
If your order is canceled after payment, you’ll receive a full refund to your original payment method within 7–10 business days.

Questions?

For any shipping questions, reach out to us at info@mccube.xyz — we’re happy to help!

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